Frequently Asked Questions

smartscripts.ie is Ireland's leading online doctor platform, providing fast, safe, and convenient access to medical care from Irish Medical Council-registered doctors. Patients complete a short online consultation, which is reviewed by our team of experienced GPs. If it works, the doctor issues a private prescription, which is then sent directly to your chosen pharmacy. You'll receive a notification as soon as your prescription has been delivered. Patients pay just €20, and receive a refund if we can't help.

Step 1, Select Your Treatment: Choose the treatment you need and complete our quick online health questionnaire. This helps our doctors understand your symptoms and health history.

Step 2, Doctor Review: An Irish Medical Council-registered doctor reviews your information to determine whether the treatment is safe and appropriate for you. In some cases, the doctor may request additional details before making a decision.

Step 3, Prescription and Pharmacy: If suitable, the doctor issues a private prescription which is sent directly to your chosen pharmacy via the national e-prescribing service Healthmail. If your request is not clinically appropriate, you will receive a full refund.

We have the most comprehensive range of online consultations in Ireland, a total of 33 different treatments covering a wide range of health issues from female to male health, general to travel health. Explore our range of treatments on our website.

Absolutely. Your safety is our priority. Licensed Irish doctors prescribe all treatments, and we follow stringent medical protocols, ensuring the privacy and security of your health information.

While we strive to assist as many patients as possible, our online service may not suit everyone. If using SmartScripts based on your health history or symptoms is not in your best interest, we'll advise you to see your primary GP in person and refund your consultation fee.

We provide the same professional, safe care as a traditional GP visit but with added convenience since we're entirely online. There's no need for appointments or waiting rooms, complete our online questionnaire at a time and place that suits you.

By eliminating the need for in-person visits, we save you time booking appointments, traveling, and waiting. Our online platform allows you to receive care conveniently, and our competitive pricing ensures affordability.

The cost of our service is just €20. This is a flat fee with no hidden charges. If our doctors are unable to provide your prescription for any reason, you will automatically receive a full €20 refund.

While we don't directly bill insurance, many patients use their health insurance for reimbursements or tax relief benefits. We provide all necessary documentation to help with this process.

Our online service is available 24/7. Doctors typically operate between 8am and 8pm, Monday to Sunday. For urgent needs outside these hours, please email [email protected] and we'll do our best to assist you.

Typically, once you submit your questionnaire, you can expect a response within 2 hours. If approved, your prescription can be available at your pharmacy or dispatched for delivery shortly thereafter.

Yes, smartscripts.ie can provide both new and repeat prescriptions for routine medications. Explore our range of treatments on our website.

Your health and safety always come first. If our doctor decides that it's not safe or appropriate to prescribe your treatment online, we'll issue you a full refund. Sometimes a medication may require in-person assessment, blood tests, or follow-up monitoring. In these cases, the doctor will explain why an online prescription isn't suitable and may recommend speaking with your GP for further care.

If the doctor hasn't processed your request and sent it to the pharmacy, you can cancel it and receive a full refund. If the prescription has already been processed, refunds aren't available. To cancel an order, contact [email protected].

No, all our prescriptions are sent digitally through a secure service called Healthmail. The prescription is sent directly to the Irish pharmacy you select.

No. For legal reasons, we need the person who will use the medication to agree to our terms and conditions. All their information is required to ensure our doctors can safely prescribe. If your friend or relative needs our services, please have them complete the online questionnaire themselves or contact [email protected].

Yes, if you're eligible for the government's Free Contraception Scheme, our prescriptions will allow you to receive free medication at the pharmacy. However, as a private online doctor service, our consultation fee of €20 still applies.

SmartScripts is an online doctor service and not a pharmacy. If you select Home Delivery, one of our partner pharmacies will contact you to arrange payment and delivery. Our partner pharmacies can deliver your prescription nationwide using their next-day delivery service. A pharmacist will call you to arrange this.

SmartScripts does not dispense or deliver prescription medication. If the doctor prescribes medication, the prescription is submitted electronically through a secure service called Healthmail to the pharmacy of your choice.

Yes, your privacy and security are our top priorities. smartscripts.ie operates under strict data protection and patient confidentiality policies. All personal and medical information is stored and transmitted securely, in full compliance with our Privacy Policy, legislation, and GDPR regulations. smartscripts.ie is also LegitScript certified. LegitScript is an independent organisation that reviews and certifies online healthcare providers to make sure they are safe, legal, and trustworthy. Being LegitScript certified means smartscripts.ie has been fully vetted and verified as a legitimate, compliant online prescribing service, meeting strict standards for patient safety, data protection, and transparency.

Yes, we will automatically notify you through the email address provided when your prescription is submitted. We suggest contacting your selected pharmacy to confirm your medication is in stock and ready to collect.

No, unfortunately we don't have a facility to provide these documents.

No, we only treat customers over 17 years of age.

Please advise the pharmacy that the prescription has been sent to the pharmacy's Healthmail email address. If for some reason they have not received this, send an email to [email protected] and we'll rectify the issue straight away.

Many medications in Ireland are currently experiencing shortages. If your prescribed medication is out of stock, your pharmacy may be able to order it for you. Alternatively, we can issue the prescription to a different pharmacy or arrange for online delivery. If a suitable alternative is needed, contact us at [email protected].

Our support team is available 7 days a week, including holidays. You can reach us through our website chat feature or email us at [email protected].