Terms and Conditions of Use

Effective Date:

Welcome to smartscripts, By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Definitions

“You” / “User” refers to the person using the smartscripts Website and services.

“smartscripts” / “We” / “Us” refers to Healthcare Now Limited.

“Doctor” refers to a registered, independent medical practitioner engaged by you via the smartscripts platform.

“Service” refers to the online consultation, prescription facilitation, or related services offered via the Website

2. Nature of the Service

smartscripts provides a secure online platform that facilitates communication between users and independent, registered doctors. All medical consultations and prescriptions are carried out solely by doctors who operate independently and are registered with the Irish Medical Council or equivalent.

smartscripts does not provide medical advice, diagnosis, or treatment and accepts no responsibility for the clinical decisions made by the prescribing doctor.

3. Eligibility

You must be 17 years of age or older to use this Service.
You agree to use the service only for yourself, unless acting with valid legal authority on behalf of another person.
You warrant that all information submitted is complete, accurate, and truthful.

4. Clinical Independence and Consent

By submitting a consultation through the Website:

You acknowledge that the decision to issue a prescription is entirely at the discretion of the independent doctor.
You consent to the doctor accessing your consultation details and making a clinical decision based on the information you provide.
You understand that submitting a consultation does not guarantee a prescription will be issued.
You confirm that you will read all materials provided, including the doctor’s instructions, the manufacturer’s leaflet, and any pharmacist guidance before taking medication.

5. Responsibilities of the User

You must disclose all relevant health information and update the doctor on any side effects or changes to your health during treatment.
You agree that any medicine prescribed is for your personal use only and will not be shared or distributed to others.
You acknowledge that this service is not a replacement for your GP and agree to consult them when advised.
You accept responsibility for informing your GP or other healthcare providers about any treatment received through smartscripts.

6. Limitation of Liability

To the fullest extent permitted by law:

smartscripts is not liable for any loss, damage, or injury arising from:
Incorrect or incomplete information submitted by you
Failure to follow advice or instructions from the doctor
Failure to notify your GP of treatment
Misuse of any prescribed medication
smartscripts is not responsible for technical interruptions, service delays, or temporary outages of the Website.

7. Cancellations and Refunds

Prescriptions are issued entirely at the discretion of the doctor.
If the doctor decides not to issue a prescription, you will receive a full refund.
Refunds will not be provided for consultations where a prescription is issued.

8. Platform Use and Availability

We aim to ensure that the Website is accessible 24/7. However, we do not guarantee uninterrupted or error-free service and will not be held liable for any downtime or service disruptions beyond our control.

9. Privacy and Data Protection

Your personal and health data is processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Please refer to our [Privacy Policy] for full details on how your data is collected, used, and stored.

You consent to the electronic exchange of your personal and medical information between smartscripts, the independent doctor, and relevant service providers for the purpose of providing the service.

10. Intellectual Property

All Website content (text, graphics, software) is owned by smartscripts or its licensors and may not be copied or reproduced without written permission.

11. Force Majeure

We shall not be liable for any delay or failure to perform any obligation under these Terms due to events outside our reasonable control, including but not limited to natural disasters, power failures, or internet outages.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim are governed by the laws of Ireland. The Irish courts shall have exclusive jurisdiction.

13. Complaints and Contact

If you are unhappy with any part of the service or the conduct of a prescribing doctor, please email us at hello@smartscripts.ie, and we will assist you in resolving the matter or refer it to the appropriate clinical authority.

14. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted on the Website, and continued use of the service constitutes acceptance of the updated terms.